Email contact@penroseskin.com within 7 days of delivery with your order number and photos, and we replace or refund the item. This applies to renewals too.
- Damaged or leaking: photos of the jar and its box.
- Wrong item: a photo of the jar label. Our scents have their own names, so check it against your order confirmation first.
- Missing item or free gift: a photo of everything that arrived, with the packing slip. Check your tracking emails in case your order came in two parcels. Free gifts and free jars come with your first order only.
After 7 days we can't accept a claim for damage in delivery, unless the law where you live gives you longer, as in the UK and EU. Your statutory rights for faulty products are not affected.
Full details: Refund Policy
