Email contact@penroseskin.com within 30 days of delivery of your first order.
- Include your order number and the reason you want a refund.
- Attach one photo of every jar from that order with the lids off, showing which jars are still sealed.
- Returning sealed jars? Ask us for the address, then post them unopened, tracked and at your own cost, within 30 days of your claim.
You don't need to send opened jars back. If anything is missing, send it within 7 days of our asking, or the claim lapses. A claim covered by the Guarantee cancels your subscription from the day it reaches us, but not a renewal already charged by then. We may refuse a claim made with false details or extra accounts.
Full details: Refund Policy
