Email us straight away with your order number and the change, including your full new address if that's what needs changing. If it hasn't shipped, we'll try to make the change. Once it has shipped, we can't stop it or change the address.
- We can't replace a parcel sent to an incorrect address you gave us. If it comes back to us, we refund the jars, less shipping both ways (UK and EU customers using their right to cancel pay only the return shipping).
- Renewals go to the address on your subscription, so keep it up to date in the customer portal.
- Already shipped? See "Can I return unopened jars?" or, for a first order, "What does the 30-Day Guarantee cover?". Charged for a renewal? See "I was charged for a renewal I didn't want".
Full details: Shipping Policy
