Our products are sold on subscription, as checkout shows. A charged renewal isn't refunded for a change of mind, except:
- Cancelled in time: if you cancelled in the portal before the charge, or your email reached us at least 7 business days before it, we refund it in full.
- Forgot to cancel: email us the same day it's charged, in your time zone. We cancel your subscription and try to stop and refund that renewal before it ships, but can't guarantee it. Once per household.
Otherwise, we can only guarantee to cancel your future renewals.
Please email us before disputing a charge with your bank. If you dispute it, we cancel your subscription and send your bank our records.
Full details: Refund Policy
