The portal signs you in with a one-time code sent to the email you ordered with.
- Use the email from your first order. If you paid with Shop Pay, Apple Pay or Google Pay, it may be the email linked to that account.
- Check your spam and promotions folders, and use the newest code.
- Signed in but no subscription shown? It may be under the email on your Shop Pay, Apple Pay or Google Pay account, so try that one. If it still isn't there, email us your order number and we'll cancel it for you.
- Still stuck? Email contact@penroseskin.com with the change you want and we'll make it. To guarantee a cancellation stops your next renewal, your email must reach us at least 7 business days before the renewal date.
Full details: Cancellation Policy
